Welcome to the official Rules page for The Pokies 114. This document sets out the binding terms, operational rules and practical guidance for anyone using our online gaming platform. We are committed to transparency: our compliance team and product specialists have tested the platform and documented what to expect when registering, depositing, wagering, claiming bonuses and withdrawing funds. Please read the entire page carefully — by using our service you accept these rules.
1. These rules apply whenever you access The Pokies 114 via desktop, mobile or other internet-enabled devices. They form a legal agreement between you (the player) and The Pokies 114 (the operator).
2. By registering an account and using our services you confirm that you accept these rules and agree to be bound by them. If you do not agree with any part of these rules you must stop using the service immediately.
3. We may update these rules from time to time for operational, legal or regulatory reasons. Such updates will be posted on this page. We recommend reviewing this page before each session; continued use after a change means you accept the new terms.
1. You may only use The Pokies 114 if you are at least the legal gambling age in your place of residence and if online gambling is lawful where you are located.
2. You are responsible for checking and complying with local laws. If you are uncertain whether you may access our services, contact local authorities before registering.
3. We reserve the right to restrict or refuse access to players from jurisdictions where we are not licensed to operate. If requested, you must provide proof of age and residency. Failure to do so may result in account suspension and forfeiture of bets or winnings.
1. Your account must be registered in your legal name and with accurate personal details (date of birth, address, email and phone). Incorrect data may lead to account suspension, withheld funds or closure.
2. We may ask for identity and address documents as part of our Know Your Customer (KYC) procedures. Typical documents include government-issued ID, proof of address and payment method verification.
3. You may update your details through your account profile or by contacting support. We recommend keeping your contact information current to receive important security and account alerts.
4. You are responsible for all activity on your account. Keep your password confidential. Immediately inform us if you suspect unauthorised access.
1. Only one account per person is permitted unless we expressly allow otherwise. Creating duplicate accounts to claim multiple welcome offers or otherwise exploit promotions is prohibited.
2. Only one account per payment card or banking instrument is permitted. Attempts to use the same card across multiple accounts may lead to account suspension and cancellation of winnings.
3. We use automated systems and manual reviews to detect multiple accounts, collusion and fraud. Our investigations may include transaction histories, device fingerprinting and identity verification.
Any attempt to breach these rules may result in voiding of bets, cancellation of winnings and legal action where applicable.
1. Deposit methods, limits and processing times are displayed on the Payment Methods page in your account. We support multiple payment options depending on your jurisdiction.
2. Deposits are credited to your account after confirmation from the payment provider. Time to reflect in your account depends on the chosen method.
3. You must use payment instruments registered in your name. Using third-party cards or wallets may require prior authorization and additional documentation.
4. We may require proof of source of funds for large deposits or suspicious patterns to comply with anti-money laundering rules.
1. Withdrawal requests are processed according to our internal compliance procedures. We endeavour to process valid withdrawal requests quickly, but some requests require additional checks.
2. We reserve the right to hold a withdrawal while identity and transaction documents are verified. Typical verification may include ID, proof of address and payment proof.
3. Processing timeframes vary by method and region. After we process a payout, the time for funds to reach your bank or wallet is outside our control.
4. We do not charge withdrawal fees, but your financial institution may impose charges. We will notify you if any internal fees apply.
We conducted practical tests across common payment methods. Below are our observed averages under normal conditions; times may vary depending on third-party providers and verification status.
| Payment Method | Typical Deposit Time | Typical Withdrawal Time (after processing) | Playthrough Requirement |
|---|---|---|---|
| Credit / Debit Card | Instant to 1 hour | 1–5 business days | 3x for credit card deposits (to comply with AML) |
| Bank Transfer / PayID | Immediate to 24 hours | 2–7 business days | 1x for PayID |
| eWallets | Instant | Instant to 48 hours | Varies with promotion |
| Cryptocurrency | Network-dependent (typically minutes to an hour) | 1–3 business days after conversion and checks | Varies; typically same as other methods |
In our tests we found that withdrawals processed after full KYC were normally completed faster; accounts with missing documentation experienced delays. Always complete requested verification promptly to minimise hold times.
1. Promotions and bonuses are subject to specific terms which supplement these rules. Bonus offers may include deposit matches, free spins, cashback and loyalty incentives.
2. Bonus funds often carry wagering (playthrough) requirements and game restrictions. Only wagering that meets the contributed game percentages counts toward fulfilling requirements.
3. We explicitly prohibit abuse of bonuses, including but not limited to exploiting promotions with multiple accounts, collusion or using patterns designed solely to extract bonus value.
4. We reserve the right to void bonuses and cancel related winnings if we determine that bonus terms have been breached. Pending bets associated with a cancelled bonus may be voided.
| Term | Typical Condition |
|---|---|
| Wagering Requirement | May range from 1x to 40x depending on offer |
| Eligible Games | Some offers restricted to slots; table games often contribute less |
| Max Bet | Max bet limits may apply while a bonus is active |
| Expiry | Bonuses and related winnings may expire after a set period |
As part of our testing we placed a range of bonus-funded wagers. Our results show that clear documentation of eligible games and contribution rates avoids disputes. If you are unsure which games qualify, check the promotion details or contact support before wagering.
1. Games on The Pokies 114 use certified Random Number Generator (RNG) systems supplied by accredited software partners. This guarantees unbiased results within statistical variance.
2. We regularly audit game providers and publish RTP (Return to Player) for individual games where applicable. RTP is theoretical and measured over very large numbers of spins; short-term variance can and will occur.
3. In case of software or game malfunctions, we may void bets, return stakes or take corrective action at our discretion. Exploiting a malfunction is prohibited and may lead to account closure and legal action.
1. If a game malfunctions (display errors, round repeats, unintended payouts), you must not attempt to take advantage. Please report any issue immediately to customer support.
2. Where a malfunction affects play or funds, we will investigate with suppliers and may adjust accounts after a full review. Our decision is final and aimed at restoring fair outcomes.
3. We are not liable for losses that occur due to players deliberately exploiting errors or for losses caused by third-party network failures beyond our reasonable control.
1. We may withhold funds, suspend play or close accounts where we suspect or detect:
2. When an account is suspended pending investigation, we will notify you and request supporting documentation. We will complete our review as quickly as possible, but some investigations require extended timeframes.
3. If your account is closed for breach of terms, any pending wagers or bonuses may be forfeited and you may be required to return funds gained by misconduct.
1. We collect personal information necessary to provide services, to comply with regulatory KYC/AML requirements, and to ensure the integrity of the platform.
2. Personal data will be processed according to our Privacy Policy (available in your account). We implement reasonable technical and organisational measures to protect your data.
3. By using the service you consent to the collection, storage and processing of personal data for account verification, fraud prevention and regulatory compliance.
1. The Pokies 114 is committed to promoting safe gambling. If you believe you have a gambling problem, we encourage you to use self-exclusion tools, set deposit and wager limits or contact support for assistance.
2. Available responsible gaming tools include:
3. Our compliance and player protection teams are trained to identify signs of problem gambling and may proactively contact players to offer support or impose limits as required by law or best practice.
1. If you have a complaint, contact our support team with full details. We will acknowledge and investigate in line with our internal procedures.
2. We aim to resolve complaints promptly. If you are dissatisfied with the outcome, escalation routes and regulatory contacts (if applicable) will be provided in our response.
3. Evidence to support a dispute may include screenshots, transaction IDs and timestamps. Preserve relevant data until the matter is resolved.
1. We may amend these rules to reflect regulatory changes, security requirements or operational improvements. Material changes will be posted on this page and, where appropriate, communicated by email.
2. Continued use after an update constitutes acceptance of the amended rules. If you disagree with a material amendment you may close your account following the account closure procedure.
1. To validate the customer experience and compliance controls we performed a measured review of typical user flows: registration, KYC, deposit, bonus claim, wagering and withdrawal. Below is a summary of our key findings and practical tips derived from that testing.
2. Registration and KYC: We tested the onboarding process using typical document sets. Our results show that straightforward, clearly scanned ID and a recent utility bill usually complete verification within 24–72 hours. Tip: upload high-resolution, uncropped documents with matching names and addresses to speed clearance.
3. Deposits: Card and eWallet deposits were nearly instant in our testing. Bank transfers took longer but were reliable. Tip: use the same payment method for withdrawals to minimise verification friction.
4. Bonus usage: We tested several promotions. Offers with clear game contribution tables and explicit max-bet rules were easier to fulfil without risk of bonus revocation. Tip: read the bonus T&Cs before wagering and avoid aggressive hedging strategies that can trigger suspicion.
5. Withdrawals: Accounts with completed KYC saw faster payouts. In one test, an eWallet withdrawal was credited within hours after verification; a card withdrawal took 3 business days. Tip: complete KYC before requesting a withdrawal to avoid holds.
1. We take breaches seriously. Where we detect fraud, we will take appropriate measures including freezing accounts, reversing fraudulent transactions and pursuing legal remedies.
2. Criminal charges may be pursued in serious cases of organised fraud or money laundering. We cooperate with law enforcement agencies where required by law.
1. Our customer support team is available to assist with account questions, verification issues and disputes. For security reasons, do not share passwords or sensitive credentials via chat or email.
2. When contacting support, provide relevant details (user ID, transaction ID, screenshots) to help us resolve issues faster.
The Pokies 114 operates under rigorous standards of fairness, transparency and regulatory compliance. Our testing and ongoing monitoring are designed to protect players and maintain a trustworthy gaming environment. We encourage you to play responsibly and to reach out if you need assistance.
These rules form the basis of a fair, secure and enjoyable experience. If you have questions about any section of this page, contact our support team and we will clarify the matter promptly.
Last reviewed: The Pokies 114 internal compliance — our results and policies are reviewed regularly to ensure they reflect best practice and regulatory requirements.
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